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FAQ

Have a question? Check out our most frequently asked questions.

Is VAT included in the price?

Our products ship from Italy within the EU, so no additional VAT is charged at checkout.

Will there be any customs duties?

Customs duties may apply depending on your country. Please check the regulations in your destination country for more information.

How much does shipping cost?

Shipping is included in the prices listed on the website — we cover delivery costs for our customers.

What is the delivery time?

Delivery times vary depending on the product ordered, as each piece is made to order. Please allow 2–3 weeks for delivery. We always strive to deliver your chandelier as quickly as possible.

Which frame should I choose?

The standard frame on our chandeliers is in patinated chrome, though matt or polished gold finishes are also available. Read more about frame selection here. Gold-finish frames are priced slightly higher. Our team has extensive experience in matching frames and fittings, so please don't hesitate to contact us at post@muranoclassics.com if you are unsure.

How is the chandelier shipped?

The chandelier is shipped with DHL / FedEx directly from our glassmakers in Italy. Once packed and dispatched, you will receive a tracking link by email or SMS so you can follow your shipment every step of the way.

Are the chandeliers new?

Our chandeliers are produced to order and are therefore brand new. The fittings use original frames, while the glasswork is handcrafted by skilled artisans with more than 20 years of experience in the art of glass.

How are the chandeliers packaged?

Each chandelier is packed with great care, using foam and bubble wrap inside sturdy boxes, to minimise any risk of damage in transit.

Which bulbs should I use?

Bulbs are not included with your chandelier, but detailed information about the type and number of bulbs required can be found under the Product Description for each item.

If you have any other questions, please don't hesitate to contact us at post@muranoclassics.com — we will get back to you as soon as possible.