Frequently asked questions

Choose the model, glass colour and frame finish in the shop and check out as normal. For a specific chain length or other glass colours, add a note in the cart. Your order confirmation arrives straight away, and production starts.

Card, Apple Pay, Google Pay, Klarna, iDEAL and the other options shown at checkout. Businesses and larger orders can also pay by bank transfer against a pro forma invoice.

Yes, on larger orders and for businesses. Email post@muranoclassics.com with the models, your billing address and your delivery address, and we will send a pro forma invoice to pay by bank transfer. Production starts once payment is received.

Euros, or Swedish kronor if you order from Sweden.

Email your order number to post@muranoclassics.com as soon as you can. Every piece is made to order, so it depends on how far production has come, and we will tell you straight away what is possible.

Yes. Gift cards are available in the shop and are valid for one year.

Yes. We have delivered thousands of chandeliers around the world, and our reviews are public on Trustpilot. Every shipment is fully insured, and our company details are in the legal notice.

Email post@muranoclassics.com. We reply Monday to Friday, 8:00 to 16:00 CET, normally the same working day.

Shipping is included within the EU and to the UK, but not to islands such as Malta and Cyprus. For other destinations, shipping is calculated at checkout from the model and its weight, before you pay. Spare glass and small parts have their own rate, also shown at checkout.

Within the EU, the price you see at checkout is the final price, and there is nothing more to pay on delivery. Outside the EU, including the UK, the US and Switzerland, import VAT and customs duties may be charged on delivery.

Not within the EU: orders are delivered duty paid (DDP), with nothing more to pay on arrival. Outside the EU, including the UK, the US and Switzerland, orders are delivered duties unpaid (DAP), and customs duties and import taxes may be charged on delivery.

Chandeliers to the US are wired for 120 V with US sockets automatically, at no extra cost. Shipping is calculated at checkout from the model and its weight, and customs duties and import taxes may be charged on delivery. DHL needs a Social Security Number for private customers, or an EIN for businesses, to clear US customs, so have it ready to avoid delays. Deliveries to a business should be addressed to the company name.

Almost everywhere. The one country we cannot deliver to is Russia. For Mexico, customs needs the recipient's RFC number.

DHL Express or FedEx, usually DHL Express, door to door. Every shipment is fully insured at no extra cost, and one or two spare glasses are always in the box.

Usually 2-3 weeks from payment to delivery, often closer to two. A frame finish that is not standard for the model can take about a week longer. Choosing a different glass colour from the one shown does not add time.

Yes, around August. The workshop in Italy is closed for the whole month, so order by mid-July to receive your piece before the break.

Yes. We can hold the shipment in Italy until a week that suits you, just tell us when you order. Once it has shipped, you can move the delivery day or change the address yourself in DHL's tracking portal.

Tracking is emailed automatically the moment your order leaves the workshop. Before that, send your order number to post@muranoclassics.com and we will check where it stands.

Larger orders are sometimes split into separate parcels that travel independently and can arrive a day or two apart. Give it one more working day. If it still has not arrived, send us your order number and we will chase it with DHL.

We replace them free of charge when you report it within 14 days of delivery. Check the one or two spare glasses in the box first. Report the damage on our shipping damage page with photos of every broken glass and of the box from several sides, which the insurance requires, and keep the broken pieces until the case is closed. It helps to photograph the box from all sides before you unpack it.

Yes. If you bought your chandelier from us, you get extra glass at a reduced price: send us your order number, which lamp it is, the colour and how many you need, and we will send you the link. If you have not ordered from us before, you can buy extra glass here.

No. Small marks around the drilled hole and the cut edge, and tiny bubbles in the glass, are normal in hand-blown work. On glasses with a textured surface a few grains can come loose, so brush and rinse the glasses with a stiff brush before hanging them. Cracks and breaks are a different matter and we replace those, so send a photo if you are unsure.

Yes, you have 14 days from delivery to change your mind. The exception is a chandelier in a frame finish that is not standard for the model: it is made specially for you and cannot be returned. The standard is Patinated Chrome on most models and Matte Gold on poliedri and palmette, among others, and it is preselected on the product page. If you are unsure, ask us before you order.

To return, email your order number to post@muranoclassics.com within 14 days and we will send you the return address. The piece goes back unused in its original packaging. You pay the return shipping, and we deduct the original delivery cost and the transaction fees from the refund.

Defects are covered for two years, or five years for parts meant to last substantially longer. Transport damage is always insured, and spare parts stay available because every piece is newly made.

The number of glass pieces on the chandelier, not a size in centimetres. A 48 Clear Glass Tubes has 48 hand-blown tubes.

Yes. Every model can be ordered in the glass colours we make in that glass shape, mixed as well, and it takes no longer. Order as normal and write the colours in the cart note. Drop glass comes in clear, blue, yellow, pink and lattimo (milk white), but not in matte white or alabaster.

Five: Patinated Chrome, Shiny Chrome, Matte Gold, Patinated Matte Gold and Shiny Gold. The standard finish depends on the model, and the one preselected on the product page is the standard for that piece. Any other finish can take about a week longer, and the price difference is shown on the product page. The chain, ceiling cup and glass fittings match the frame. Compare all five side by side on our frame page.

It depends on whether people walk underneath. Where they do, keep at least 200 cm from the floor to the bottom of the chandelier. With a 2.7 m ceiling that suits a 36 tube, with 3 m a 41 drop, 48 tube or 52 drop, and from 3.2 m a 75 drop or 78 tube. Over a dining table or a sofa the rule does not apply, so even the larger models work with a lower ceiling. Work it out for your room in our living room and hallway guide.

75-90 cm from the tabletop to the bottom of the chandelier, and a dining table is usually 73-76 cm high. Send us your ceiling and table height and we will build the chain to the right length at no extra cost. Work it out yourself in our dining table guide.

More than you might think. The chandelier can hang close to the ceiling on the lower rod only, so models such as 41 Clear Drop Glass and 36 Clear Tube Glass work well with a 240 cm (7 ft 10 in) ceiling, especially over a dining table or a sofa. Where people walk underneath, our ceiling lamps are also a good choice.

From around 25 kg for the smaller pieces to 35-65 kg for the larger ones. The exact weight is under «Weight» on each product page, and the ceiling fixing has to carry it.

Yes. As well as the round ones, we have several elongated models, with tube, poliedri and prism glass among others, such as the 138 Clear Poliedri Glass (125 cm wide). They suit a long table or a hallway well. Send us the size of your table and we will suggest models.

New. The designs are vintage-inspired, but every piece is made to order, so you get a warranty and spare parts. We do not buy or value second-hand lamps.

For the wiring and the ceiling fixing, yes. Hanging the glass needs no special tools, but the chandeliers weigh 25 kg and up, so have an electrician or builder check the fixing, especially in older buildings. It connects to a standard 230 V ceiling point with earth.

The smaller frames arrive assembled. On the larger ones, you fix the frame to the ceiling first, then hang the glass one piece at a time, starting at the bottom in the middle and working outwards. Step by step with photos in our installation guide.

One that comfortably carries the weight of the piece. In plasterboard or an older ceiling that means a long hook anchored into the joist, and in concrete an expansion anchor. This part is worth having a professional look at.

Yes, free of charge. Write the chain length in the cart note, or better still the total height from the ceiling to the bottom of the glass, and we will build it to that. Forgot at checkout? Just reply to your order confirmation. Later on, the chain can be shortened by removing links.

Yes. For a sloped ceiling we make a special canopy that keeps the chandelier hanging vertically, and it is free when ordered together with the chandelier. Tell us before production. If it will hang where two slopes meet, send us a photo first.

Bulbs are not included. The socket type, E14 or E27, and the number of bulbs are listed on the product page, up to 40 W each. Choose a small dimmable LED in the P45 or G45 shape, frosted and warm (2700 K). The shape matters most: the tube models have only 7-8 cm of clearance below the socket, so a full-size bulb will not fit.

Yes, with dimmable bulbs and a dimmer made for LED. There is no built-in driver, so the bulbs and your dimmer handle the dimming. With a DALI system, the right dimmer module does the job, and your electrician can confirm the setup.

Yes. Chandeliers to the United States are wired for 110-120 V with US sockets automatically, E26 instead of E27 and E12 instead of E14, at no extra cost and with no extra time. Use bulbs made for 120 V.

Our fixtures are rated IP20, so they are not made for wet zones. Many customers use them in bathrooms, well away from the splash zone, but that is a judgement you make against your local regulations. We do not have an IP-rated version.

No, and it is easy to fix. It happens on the tube models in buildings with a little vibration, when two glasses touch. Turn the glasses slightly so each hangs freely, and put a small felt pad between any two that meet.

Turn the power off, then use a soft cloth with mild soapy water and nothing harsher. The glass can be taken off and washed piece by piece, and must be completely dry before it goes back on.

In Italy. They are hand-blown in the Murano tradition by glassmakers on the mainland near Venice, about an hour from the island of Murano. Every piece is made to order and ships directly from the workshop. Read more in where our chandeliers are made.

No. The glass is blown with the same techniques, on the mainland rather than on the island itself. The Vetro Artistico® Murano mark only covers glass made on the island, so our pieces do not carry it. Instead, we issue our own signed Handcrafted in Italy certificate on request.

No. All the glass is blown in Italy, and the chandeliers are assembled and shipped from there.

We are an online store, so there is no shop to visit. We are happy to send extra photos of the model and finish you are considering. Just tell us which piece.

Yes. Email post@muranoclassics.com with the models, quantities, destination and a little about the project, and we will come back with pricing and a pro forma invoice to pay by bank transfer. Businesses can also order directly in the shop. See some of our projects.

Yes. Send the models and quantities, the delivery country and your timeline, and we will put together a quote with the shipping worked out properly rather than estimated.

Frame colour, yes: we paint the frame in the RAL code you give us, at extra cost and with a longer lead time. Glass colours are your choice from the colours we make. The frame structure itself, meaning shape, number of tiers and diameter, cannot be changed for a single piece, but on a larger project it is worth a conversation. Send us what you have in mind.

Yes, for the cost of the glass and shipping. Each sample is a hand-blown piece, so they are not free, but they are inexpensive. Tell us which glass types and colours you would like to see and we will confirm the price including shipping.

Yes. Tell us which models and what you need, and we will send images and data. A CE declaration is available on request. The individual components are UL certified, though the fixture as a whole is not UL listed. We do not have 3D or render files.

In some cases, yes, for example if you already have glass you want to keep. Email post@muranoclassics.com with the model you like from our site, and we will price the frame and give you the exact dimensions and the number of glass positions. We do not build new frames to custom dimensions.